New Patient Resources

Becoming a New Patient

Thank you so much for your interest in Pediatric & Family Behavioral Health! We are committed to connecting patients with the best providers for their specific needs to assist them on their behavioral health journey. Feel free to peruse our "Frequently Asked Questions" List as well as our "Provider Specialty" List. If your questions have not been answered here or if you are interested in scheduling an appointment, please call our intake coordinator at 980-237-4766 ext. 103 or complete the "Patient Interest Form" below. We look forward to hearing from you!

Call an intake coordinator to schedule your appointment today at 980-237-4766 ext. 103

Frequently Asked Questions

How many providers do you have at the office?


We have three psychiatrists, four physician assistants, two nurse practitioners, four therapists, and one psychologist for a total of fourteen providers.




How do I go about scheduling an appointment?


Please call 980-237-4766 ext.103 and our intake coordinator will take you through our screening process to ensure that we can provide the level of care that you need in addition to connecting you with the provider that will be the best fit for you. If you get our voicemail, we encourage you to leave a message with your name, the best number to reach you, and the services in which you are interested. We try to get back to all new patient calls within one to three business days.




How much should I expect the session to cost?


Cost for each session can vary widely based on your insurance plan and specific mental health benefits. During your first call with our intake coordinator, they will ask for your insurance information so that our eligibility team can run your insurance information to estimate the cost of your session. Someone from said eligibility team will be in touch prior to your session to explain the cost of your session and collect payment. Self pay rates vary depending on the provider that you plan to see. Please call an intake coordinator at 980-237-4766 ext. 103 for more information.




What insurance plans does your office take?


Please note that the insurance plans we take vary by provider. To be sure what specific plan your provider is in network with, please call an intake coordinator at 980-237-4766 ext.103. We try to update each provider’s page with the insurance plans they take but as we are actively in the process of getting credentialed with some carriers, their pages may not include all plans with which they are in-network. When in doubt, our intake coordinator will have the most up to date information.




Once I have spoken to an intake coordinator and tentatively scheduled my appointment, what do I need to do now?


To finalize your appointment, you will need to complete all of the new patient paperwork on the patient portal and provide prepayment for your session. Someone from our team will be in touch regarding the cost of your session and collecting prepayment. Please note, your provider will not be able to see you unless the forms have been completed and payment has been received.




In what areas do your providers specialize?


Our providers specialize in a variety of psychiatric and behavioral conditions. Please scroll down to view our "Providers that Specialize In:..." section further down on this page to see all the providers that specialize in each specific condition. Also, if you navigate to each specific provider's page, their areas of interest will be listed for your perusal. Another great way to determine which provider will be a good fit is to call an intake coordinator at 980-237-4766 ext.103. They will take you through our screening process to determine if we can provide the level of care you need and can make a recommendation as to which provider would be best suited to see you.




What is the difference between a psychiatrist, a physician assistant, a nurse practitioner, a therapist, and a psychologist?


A psychiatrist is a medical doctor that can conduct a psychiatric evaluation, prescribe medication, and in some cases provide psychotherapy. Physician assistants and nurse practitioners are advanced practice clinicians that operate under the supervision of a psychiatrist. They too can conduct psychiatric evaluations, prescribe medication, and in some cases provide psychotherapy. Therapists can provide dedicated psychotherapy services. Psychologists can provide psychotherapy and conduct psychological evaluations. Please note that our resident psychologist is not offering psychological evaluations (neuropsychological testing, psychoeducational testing, etc.) at this time.




My intake coordinator said that I need to fill out paperwork, where can I find this?


The paperwork is available to you on the patient portal. You should have received an email from “Insync administrator” with your login credentials. Once you log onto the portal you can see the forms are available to be filled out under the “Forms/Documents” tab. If you are having difficulty navigating our patient portal, please go to our resources page and click the grey bar that says "Click Here for Assistance with Our Patient Portal."




I am trying to complete the intake forms on the patient portal on my tablet or smartphone but it is not working. What should I do?


The patient portal in general is not a very mobile friendly application and the forms specifically are not. We recommend using a desktop or laptop computer whenever accessing the patient portal. If you do not have access to a desktop or laptop computer, please call the office to request an emailed PDF copy of the paperwork or to discuss other options.




What is your cancellation/rescheduling policy for new patient appointments?


If you need to cancel or reschedule your session, please note that we require 48 hours notice. Failure to provide adequate notice may result in incurring a no-show/cancellation fee. Please also note that if we have not received the completed new patient forms and prepayment for your session by the deadline set by our intake coordinator, your session may be cancelled. Depending on when you schedule your appointment, we require everything to be received no later than one business day prior to your session or by the deadline set by the eligibility team once they have determined the cost of your session.




If I am the parent or guardian of the new patient, should I be completing the paperwork for them?


The person signing the new patient forms must be 18 or older.If the patient is a minor, the new patient forms must be completed by a parent or guardian. If the patient is 18 or older, they will need to complete the forms. The scales are to be completed as instructed on each form. If the scale says “parent” it should be filled out by a parent, if a scale says “child” it should be filled out by the child. If the form for whatever reason doesn't specify, it is meant to be filled out by the patient.




What is the "Guarantor Form" and do I have to fill it out?


The guarantor form only needs to be filled out if someone other than the patient will be paying for their sessions that isn’t a legal parent/ guardian of a minor. If a spouse, company, friend, family member etc. is paying for sessions- the guarantor form needs to be filled out with the information of the person that will be paying. We can not accept payment from someone for sessions if the form is not signed with their information.





Patient Interest Form

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10420 Park Rd.

Suite 300

Charlotte, North Carolina 28210

Phone: (980) 237-4766

Fax: (980) 404-2274

Email: frontdesk@pfbhnc.com